Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
We are pleased to share an exciting development regarding Manulife (International) Limited (“MIL”). Starting from November 2025, MIL will officially re-domicile from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

What This Means for You as a Policyholder:

· Your existing policies and protection will remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, will remain unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Monetary Authority of Macao.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Macao.

We value your trust in Manulife and remain committed to providing you with excellent service and protection. If you have any dispute, please notify us in writing within 30 days from the date of this notice. For details about this change, please feel free to contact your insurance advisor, call our customer hotline at (853) 8398 0383 (Macau), visit our website at manulife.com.mo, or email us at re-domiciliation@manulife.com. You may also send correspondence to our postal address at Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macao.For further information, please refer to our FAQs.

Thank you for your continued trust in Manulife!

June 6, 2025

Important Notice

For Macau customers, we have set up a web redirection function to Manulife Hong Kong website on some of our website pages to provide detailed information.

What This Means for You as a Policyholder:

· We will maintain our high standards of service as we continue to operate under the supervision of the Monetary Authority of Macao.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Macao.

Thank you for your continued trust in Manulife!

June 6, 2025

Important Notice

For Macau customers, we have set up a web redirection function to Manulife Hong Kong website on some of our website pages to provide detailed information.

Services & Claims

Customer Feedback

Providing you with world-class customer service is part of our mission. We want to hear about your experience with us. Whether it is a compliment or complaint, your feedback will help us serve you better.

Please have a look at our FAQ for some common answers to general concerns.

We are committed to always putting you first throughout the customer journey. If you feel you have not been treated in this way or if you want to share with us your experience, good or bad, we’d love to hear from you.

We treat all customer feedback and concerns with the highest priority. Please reach out to us either through your Manulife Insurance Advisor or one of the channels listed below.

How to Contact Us?

Macau Customer Service

Manulife (International) Limited (incorporated in Bermuda with limited liability)

(A subsidiary of Manulife Financial Corporation)

Phone : +853 8398 0383

Fax: +853 2832 2880

Email: service_ma@manulife.com

Mail: Manulife (International) Limited Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau

Service centre: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau

You are advised to first approach our company to lodge the complaint. This would give us a chance to look into the matter so that we can resolve your complaint at an early stage. In our experience, most cases can be resolved to the customer’s satisfaction without the involvement of an industry or regulatory body. If, however, you are still not satisfied after we have tried to address your complaint, you may seek an independent review of your case by one of the relevant industry or regulatory bodies below:

Macao SAR Government Consumer Council
Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar
Tel: (853) 8988 9315
Fax: (853) 2830 7816

Monetary Authority of Macao
Calçada do Gaio, n.os 24 e 26, Macau
Tel: (853) 2856 8288
Fax: (853) 2832 5432

Frequently Asked Questions

What is considered feedback to Manulife?

We always welcome feedback from our customers. Your comments will help us better understand our customers’ expectations, and give us the insights we need to develop products and services to truly meet your needs.

For example:
Compliment – "Your contact center representative was very knowledgeable and helped answer my policy question in less than 5 minutes!"
Complaint – "I would like to know why my claim is taking so long to process? I was expecting an outcome 2 days ago."

How can I give my feedback?

We have several channels you can use to provide us with feedback.

Phone : +852 2108 1188
Fax: +852 2807 3362
Email: service_hk@manulife.com
Mail: GPO Box 201, Hong Kong

Macau

Phone : +853 8398 0383
Service centre: Avenida De Almeida Ribeiro No. 61, Circle Square, 14 andar A, Macau

What is the best way to make sure my complaint is taken seriously?

Your concerns are our concerns - it is best for you to contact us as soon as you feel something isn’t meeting your expectations.

Try to stay calm and be polite, however angry or upset you may be. This will enable you to explain your issue as clearly and effectively as possible.
Keep things brief and to the point. Set out the facts clearly and in a logical order. Say why you are not happy and what you want us to do about it. This will make it easier for us to look into the problem and sort things out.

Can I remain anonymous?

Anonymous complaints are investigated; however, if there is insufficient information, we may decide not to pursue your complaint.

About Us

Products

Services

Global